Privacy Policy

We value the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website , make a purchase, or interact with us in any other way. By using our website and services, you consent to the practices described in this policy.

1. Information We Collect

We collect two types of information:

• Personal Information: Information that can identify you directly, such as:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (e.g., credit card information)
  • Order history
  • Account information (if you create an account on our website)

• Non-Personal Information: Information that cannot identify you directly, including:

  • IP address
  • Browser type and version
  • Device information
  • Cookies and tracking technologies
  • Usage data (e.g., pages visited, time spent on the site, etc.)

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, including shipping and billing.
• Customer Support: To respond to your inquiries, resolve issues, and provide customer support.
• Marketing: To send you promotional emails, newsletters, and offers (you can opt-out of marketing communications at any time).
• Site Improvement: To analyze trends, track user activity, and improve the functionality and design of our website.
• Security and Fraud Prevention: To protect our website and services from unauthorized access, fraud, and misuse.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, shipping products, and conducting business operations. These providers are contractually obligated to safeguard your information.
• Legal Compliance: We may disclose your information if required to do so by law or in response to valid legal requests from government authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner or entity.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies allow us to:

• Remember your preferences
• Improve site performance
• Analyze user behavior

You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website.

5. Data Security

We take the security of your personal information seriously and implement a variety of security measures to protect it. However, no method of data transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You can update or correct your information if it is inaccurate or incomplete.
• Deletion: You can request that we delete your personal information (subject to certain legal exceptions).
• Opt-out of Marketing: You can opt-out of receiving promotional emails by clicking the “unsubscribe” link in any email we send you.
• Data Portability: In some jurisdictions, you may request to receive a copy of your personal information in a structured, machine-readable format.

To exercise these rights, please contact us at [email address] or via the contact information provided below.

7. Third-Party Links

Our website may contain links to third-party websites that are not operated or controlled by us. This Privacy Policy applies only to our website, and we are not responsible for the privacy practices of any third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page, and the “Effective Date” at the top will be updated accordingly. We encourage you to review this Privacy Policy periodically for any updates.

For any Help.

Contact us at in info@kefene.com questions related to refunds and returns.